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Why do I have to register?
We photograph a wide range of events including many involving children. As part of our cyber safety we require all users register an account and verify their email address (this is also why many galleries are private, requiring an Access Code and are not visible to the general public). By registering an account, you are able to keep items in your favourites and shopping cart for a period of time. Additionally, you will be able to view your orders and private galleries by having an account.

If I register, will you spam me?
Absolutely not, we hate spam just like you! We will only ever email you in relation to any orders you have placed or to let you know any news about a gallery you have viewed.

Does it cost anything to register for an account?
No, nothing, zip, nada!

I can't seem to log in.
Log in information is case sensitive, be sure you have entered it correctly. If you have forgotten your password, click on the forgot password link on the login screen.

I have an Access Code, what do I do?
Enter it in the Access Code box on the home page or click the Access Gallery link in the menu bar above. If valid, you will be able to view the gallery. If you have an account and are logged in, then you will only have to do this once and this gallery will be listing in My Pictures.

What is My Pictures?
My Pictures are galleries that have limited access to them and that you have access to. If you have been granted access to a gallery, log in first, then click on My Pictures next to your name toward the top left corner of the screen.

Will the pictures I select stay in my shopping cart?
Yes. Your pictures will stay in your shopping cart until you either place the order or delete them yourself.

I can't see how I order photos using my phone?
Our site needs a reasonable amount of screen real estate space to give full functionality. If you are on a mobile device with a small(ish) screen (like a smartphone) you might encounter this. The fix is try with a computer or tablet/iPad and you should have no problems.

Why am I'm being charged for shipping when my order is for downloads only?
In rare cases, some users may experience a bug that wants to charge shipping for download only orders. Try using the "Empty Cart" option in the Shopping Cart, then add the pictures again, if the charge still persists please put a note in the comments field when you are in the Check Out and we'll make sure that you are refunded any shipping charged in error.

Contact Information

Studio Address
Horizon Images
c/o The Studio
Unit 2, 16 Bernard Street
Christchurch 8024

Postal Address
Horizon Images
PO Box 36 271
Christchurch 8146

Phone 0-3-339 6699

Email support@horizonimages.co.nz
Web www.schoolphotos.co.nz